Return Policy for Embroidered items
MB Threads strive to provide you with high-quality products and a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Conditions for Return:
- The embroidered item must be in its original, unused condition.
- Returns must be initiated within 20 days from the date of purchase.
Initiating a Return:
- To initiate a return, please contact us].
- Provide proof of purchase, including the order number and date of purchase.
Return Authorization: Obtain a return authorization from our customer service team before shipping the item back to ensure a smooth processing of your return.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds and Processing:
- Once your return is received and inspected, we will process your refund within 10 business days
- Refunds will be issued to the original payment method.
Exclusions:
- Customized or personalized embroidered items are non-returnable unless there is a manufacturing defect or an error on our part.
- Items purchased during a promotional sale or clearance may have different return conditions. Please refer to the specific sale terms.
Damaged or Defective Items: If your embroidered item(s) arrives(s) damaged or defective, please contact our customer service team within 7 days of receiving the item for assistance.
For any questions or assistance regarding returns, please contact our customer service team at (404) 404-6886.
